Security Incident Remediation - Staff Program Manager

ServiceNow's Security Incident Command (SIC) team is seeking an experienced Business System Analyst (BSA) with experience in the information security domain to improve our post-incident Recovery lifecycle.

Requirements

• 8+ years of experience as a Business System Analyst, Program Manager, or similar role within the Information Security domain.
• High motivation to own and drive change.
• Experience in incident response at a global company.
• Excellent demonstrable oral and written communication skills.
• Experience communicating with an executive audience.
• Experience developing and maintaining business process documentation.
• Experience maintaining and improving large complex datasets with meticulous detail.
• Familiarity with the security incident response lifecycle.

Benefits

• opportunity for a very large impact by directly enabling the improvement of the state of ServiceNow’s security for the whole company and our customers.
• Establish, maintain, and evolve documentation and processes governing MSI Recovery activity.
• Serve as a key point of contact for all Recovery item owners.
• Develop and maintain strong communication channels across the organization to facilitate timely and clear information sharing.