ServiceNow

Security Incident Remediation - Staff Program Manager

Join ServiceNow in Milwaukee as a Staff Program Manager for Security Incident Remediation. Drive change in incident response with 8+ years of experience.

ServiceNow Role Type:
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Business Process Analyst
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Technical Project Manager
ServiceNow Modules:
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IT Service Management
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Incident Management
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Security Operations
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Security Incident Response

Job description

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Posted on:
 
March 3, 2025

ServiceNow's Security Incident Command (SIC) team is seeking an experienced Business System Analyst (BSA) with experience in the information security domain to improve our post-incident Recovery lifecycle.

Requirements

  • 8+ years of experience as a Business System Analyst, Program Manager, or similar role within the Information Security domain.
  • High motivation to own and drive change.
  • Experience in incident response at a global company.
  • Excellent demonstrable oral and written communication skills.
  • Experience communicating with an executive audience.
  • Experience developing and maintaining business process documentation.
  • Experience maintaining and improving large complex datasets with meticulous detail.
  • Familiarity with the security incident response lifecycle.

Benefits

  • opportunity for a very large impact by directly enabling the improvement of the state of ServiceNow’s security for the whole company and our customers.
  • Establish, maintain, and evolve documentation and processes governing MSI Recovery activity.
  • Serve as a key point of contact for all Recovery item owners.
  • Develop and maintain strong communication channels across the organization to facilitate timely and clear information sharing.

Requirements Summary

8+ years of experience in the Information Security domain, excellent communication skills, and experience in incident response