KPMG

Senior - IT ServiceNow

Join KPMG in Bangalore as a Senior IT ServiceNow professional. Leverage ITSM and other modules, implement ITIL processes, and develop custom applications.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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Customer Service Management
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Discovery
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Event Management
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Integration Hub
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Security Operations
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Service Portal
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - Field Service Management
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Service Mapping

Job description

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Posted on:
 
April 9, 2025

KPMG in India is seeking a Senior IT ServiceNow professional with implementation and scripting experience on the ITSM module and other ServiceNow modules. The ideal candidate will have hands-on experience with ITIL processes, Service-now custom application design and development, and scripting skills.

Requirements

  • Implementation and Scripting experience on ITSM module
  • Experience with either one of the following SecOps / Discovery / HRSD / CSM / FSM / ITBM / Orchestration / Service Portal / CMDB / Service Mapping / Event Management / ITOM
  • Good Communication and presentation skills, Client handling
  • Java Scripting knowledge and hands on experience on it
  • Hands-on with ITIL Process implementation
  • Service-now for custom Application Design & Development
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions
  • Ability to create and Modify Workflows
  • Hands-on design, development and deployment experience with the Service-now platform
  • Hands-on migrating data from different tools into ServiceNow
  • Good at creating required information for Reporting and Dashboards
  • Knowledge of ITIL methodologies and processes
  • Should have good integration experience using either one of the following – REST / SOAP / API / Web services
  • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
  • Querying the table by using Glide Record, Referencing Glide List
  • Debugging script, Creating and customizing UI and pages using Jelly
  • Working with complex Log Files.
  • Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
  • Designing of Macros and Formatters
  • User Administration, Web Service Integration, User Interface Level Integration
  • MID Server Integration
  • Use of Import Sets for data loading from external file or database to the service-now.com
  • Knowledge of ITIL V3 processes

Requirements Summary

Implementation and scripting experience on ITSM module, ITIL process implementation, and scripting skills