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ServiceNow
Senior Account Escalation Manager
Join ServiceNow as a Senior Account Escalation Manager in Orlando, FL. Leverage your 7+ years in account management and critical incident management to enhance customer satisfaction. Enjoy competitive pay, generous benefits, and a collaborative work environment.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 24, 2025
ServiceNow is seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and personalized service during an account-level escalation. The Account Escalation Manager establishes a trusted short-term advisor relationship that works to ensure the overall customer satisfaction with our products and services.
Requirements
- 7+ years of relevant experience in support, Account management, escalations and critical incident management
- Proven experience in similar roles in Enterprise Software companies, such as technical account management, program or project management, or other leadership positions within account teams
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
- Competitive compensation
- Generous benefits
- Professional atmosphere
- Collaborative and inclusive work environment
- Opportunity to grow professional careers
Requirements Summary
7+ years of experience in support, account management, escalations, and critical incident management, AI integration experience, proven experience in similar roles in Enterprise Software companies
