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CVS Health
Senior Analyst - Tech Infrastructure
Join CVS Health as a Senior Analyst - Tech Infrastructure in Alabama. Leverage ServiceNow for IT problem management, requiring 4+ years in ITSM. Enjoy great benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
The Senior Analyst - Tech Infrastructure role is responsible for managing and resolving IT problems using ServiceNow, and coordinating with distributed IT teams to manage stakeholder communications and implement strategies of accountability. The ideal candidate will have a strong understanding of ITIL best practices, excellent problem-solving skills, and the ability to work in a fast-paced environment.
Requirements
- 4+ years of IT Service Management (ITSM), IT Operations (ITOC), or Site Reliability Engineering (SRE) or equivalent combination of experience
- Experience delivering customer service in-line with CVS Health's core Heart at Work Values
- Prior Problem Management experience, including the 5 Whys, PPT (People, Process, and Technology), and other methodologies supporting complex problem solving
Benefits
- Affordable medical plan options
- 401(k) plan with matching company contributions
- Employee stock purchase plan
- Wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Requirements Summary
4+ years of IT experience, customer service skills, and prior problem management experience
