Senior Analyst Software Eng – Apps, Infrastructure & Ops Reliability

DXC is seeking a dedicated and proactive Non-SAP Applications and Infrastructure Support Specialist to join their team. The ideal candidate will provide essential support across various applications and infrastructure systems, ensuring their smooth operation and performance.

Requirements

• Provide L1-L3 support for applications in scope, ensuring optimal performance and troubleshooting issues.
• Ensure the continued maintenance and up-keep of applications in production.
• Address and resolve application incidents and service requests promptly.
• Implement and manage changes to applications, following best practices and processes.
• Provide L2 support for infrastructure-related incidents and requests.
• Assist in the management of IT backup systems and perform backup change implementations.
• Collaborate with team members and other teams to meet objectives and deliver seamless support.
• Contribute to the creation and maintenance of Runbook documentation to support operational excellence.
• Assist senior team members in diagnosing and resolving complex technical issues.
• Continuously improve processes by researching and applying emerging technologies and best practices, with a focus on automating solutions to reduce recurring issues (Toil reduction).
• Participate in training and development programs to enhance technical skills and knowledge.
• Share knowledge and contribute to team learning to improve overall team efficiency.
• Willingness to learn and grow in the IT support field.
• Strong communication skills and the ability to collaborate effectively in a team environment.
• Flexible and adaptable, with a positive attitude and willingness to work in any shift (24x7 coverage).
• Operating Systems: Proficiency in Linux/Unix and Windows.
• Database Management Language (DML): Experience with SQL; familiarity with PL/SQL is advantageous.
• Databases: Knowledge of Oracle, SQL Server, and Postgres, with the ability to write simple to medium DML queries.
• ITIL Tool: Familiarity with SNOW (ServiceNow) is preferred; basic administration knowledge is a plus.
• Cloud Computing: Fundamental working knowledge of AWS and Azure; certifications are preferred.

Benefits

• Flexible and adaptable work environment
• Opportunities for growth and learning
• Strong team environment
• Global and local connections