Senior Channel Solution Engineer

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve.

Requirements

• 5+ years’ experience as Channel Solutions Engineer/Pre-Sales Engineer in Cyber Security SaaS offering
• Experience working Service Providers and National Channel Partners and have a solid understanding of a channel-centric go to market approach
• Demonstrated ability to work with Salesforce, Microsoft Dynamics 365, Hubspot or other CRM using API based integrations
• Experience with at least one Unified Communication protocol (e.g. WebRTC, SIP, RTP) and Call/Message processing Proxies and Session Border Controllers
• Knowledge of enterprise network security technologies including but not limited to: HTTP and web security technologies, proxies, firewalls, X.509 Certificates, SSL/TLS
• Familiarity with OpenAI, Google and other leading Gen AI solutions and use cases of Gen AI in the Contact Center market
• Integration experience with Technology Partners like Jack Henry, Epic, FIS, Salesforce, Zoom, ServiceNow, or Zendesk
• Experience working with SP and National Channel Partners like AT&T, Verizon, Lumen, CDW, SHI, WWT and Presidio
• Excellent communication skills and ability to work with highly skilled and experienced audiences within the partner and enterprise
• An ability to quickly communicate complex ideas around a technical topic and conduct whiteboard sessions
• Candidate must be a self-starter and possess the ability to deliver on commitments and deliverables in a timely manner and work independently

Benefits

• Professional growth and development
• Opportunity to work with a global team
• Competitive salary and benefits package