Oracle

Senior Consultant - Support Engineer - OFSAA

Join Oracle as a Senior Consultant - Support Engineer in India. Leverage ServiceNow skills for SLA management, issue resolution, and process automation. Competitive benefits included.

Consulting

Senior

ServiceNow Role Type:

ServiceNow Modules:

Incident Management

Workflow Automation

ServiceNow Certifications (nice to have):

Job description

Posted on:

April 1, 2025

We are seeking a Senior Consultant - Support Engineer to join our team in India. The ideal candidate will have experience in OFSAA administration, SLA management, and process automation. The role involves troubleshooting, monitoring, and resolving issues, and collaborating with the team to achieve elegant solutions.

Requirements

Bachelors degree in computer science engineering or a related field, or equivalent work experience
Experience in SLA management and Prod critical issues monitoring, escalation and resolution
Exposure in ServiceNow Portal and organizational change procedures
Preferred knowledge on Oracle database

Benefits

Competitive benefits based on parity and consistency
Flexible medical, life insurance, and retirement options
Volunteer programs

Requirements Summary

Bachelors degree in computer science engineering or equivalent work experience, experience in SLA management, and exposure to ServiceNow Portal and organizational change procedures