Senior Coordinator, HR Operations

Elastic is seeking a Senior Coordinator, HR Operations to join their growing team. The successful candidate will manage the ServiceNow ticket queue, process employee lifecycle transactions, and assist with documentation and effectiveness of core HR operations processes.

Requirements

• Manage the ServiceNow ticket queue for the AMER/LATAM region
• Process employee lifecycle transactions, including onboarding, offboarding, role changes, and benefits administration
• Proactively identify needed improvements and enhancements to existing processes
• Assist with documentation and effectiveness of core HR operations processes through knowledge articles and internal playbooks
• Serve as a key leader and trusted partner with various cross-functional teams
• Navigate and manage employee inquiries and ensure full resolution of problems
• Understand our broader HR strategy and processes to architect, develop and implement scalable, flexible solutions

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave