ServiceNow

Senior Customer Story Development Manager

Join ServiceNow as a Senior Customer Story Development Manager in Austin, TX. Leverage your IT and marketing expertise to craft impactful customer success stories.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Sales
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 10, 2025

The Senior Customer Story Development Manager is responsible for identifying target customers, capturing their success stories, and delivering high-quality content. This role collaborates with key business stakeholders to build and maintain a pipeline of compelling customer stories.

Requirements

  • 8+ years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
  • Proven track record of delivering compelling customer stories—written, video, and stage—with published examples.
  • Experience working with large brand customers to engage in customer advocacy, including navigating internal approvals for communications and legal teams.
  • Strong understanding of marketing, sales, and communications priorities, with a history of delivering high-impact customer stories.
  • Expertise in the AMS market with experience in a SaaS/Enterprise Software company.
  • Self-starter with a high-energy, results-driven mindset who thrives in a fast-paced environment.
  • Exceptional communication skills, with the ability to engage cross-functionally and at all levels, including senior leadership.
  • Curiosity for AI & Innovation: Passion for AI, new technologies, and experimenting with innovative ideas and tools.

Requirements Summary

8+ years of experience in IT or customer-facing marketing roles, with a proven track record of delivering compelling customer stories