Senior Customer Story Development Manager

The Senior Customer Story Development Manager is responsible for identifying target customers, capturing their success stories, and delivering high-quality content. This role collaborates with key business stakeholders to build and maintain a pipeline of compelling customer stories.

Requirements

• 8+ years of experience in information technology, cloud industries, customer advocacy, customer references, or customer-facing marketing roles.
• Proven track record of delivering compelling customer stories—written, video, and stage—with published examples.
• Experience working with large brand customers to engage in customer advocacy, including navigating internal approvals for communications and legal teams.
• Strong understanding of marketing, sales, and communications priorities, with a history of delivering high-impact customer stories.
• Expertise in the AMS market with experience in a SaaS/Enterprise Software company.
• Self-starter with a high-energy, results-driven mindset who thrives in a fast-paced environment.
• Exceptional communication skills, with the ability to engage cross-functionally and at all levels, including senior leadership.
• Curiosity for AI & Innovation: Passion for AI, new technologies, and experimenting with innovative ideas and tools.