Senior Deskside Technician

Constant Contact is looking for a Senior Deskside Technician to provide technical support to end-users, handle complex incidents, and service requests, and ensure high levels of customer satisfaction. The ideal candidate should be customer-focused, technically competent, and able to work in a fast-paced environment.

Requirements

• 4+ years of related technical support experience
• Technical certifications such as CompTIA Security+, A+, Microsoft, and ITIL certifications are highly desired
• Strong customer and team focus
• Extensive knowledge of Microsoft Windows and Apple Computer desktop operating systems, MS Office, and related desktop applications
• Experience with IT ServiceDesk incident management / Ticket request tools (ServiceNow)
• Experience with Software deployment tools (Dell KACE)
• Experience with Google products for business (Gmail, Calendar, G-Suite, Drive)
• Active Directory administration, including users, computers and GPO’s
• Strong interpersonal and communication skills are critical to this role

Benefits

• Health and welfare benefits including paid leave
• Generous paid time off policy
• Competitive benefits package that supports the health and well-being of you and your family