Senior Digital Support & Engineering Converse Technology (Open to Atlanta)

As a Senior Digital Support & Engineering Converse Technology, you will lead the operational aspects of the ecommerce platform, including incident management, problem management, site performance, and communication with cross-functional stakeholders. You will partner with the business to align on key business drivers and build Support plans accordingly.

Requirements

• Bachelor's degree in computer science, or related field, or a combination of relevant education, training, and experience.
• 5 years experience in digital technology
• Experience with Retail and/or Digital support
• Experience leading a global team, mentoring team members and providing proven business value
• Strong understanding of incident management and problem management processes
• Experience with communication and collaboration tools (e.g. Slack, Jira, Confluence, Box)
• Experience with New Relic and/or Splunk for observability and monitoring, including setting up and configuring dashboards, alerts, and synthetics
• Knowledge of ServiceNow for incident management, including creating and managing incidents, problems, and changes
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and globally distributed teams
• Experience with Salesforce Commerce Cloud, SFCC development and deployment processes
• Knowledge of Salesforce Commerce Cloud APIs and integrations
• Experience with SFSC, SFMC a plus
• Experience with CDN & WAF a plus (Cloudflare or Akamai preferred)
• Experience with Bot Mitigation tools a plus
• Experience building data visualization Tableau dashboards a plus