ServiceNow

Senior Director, Global L&D Shared Services

Join ServiceNow in Orlando as Senior Director, Global L&D Shared Services. Lead innovative learning initiatives, drive growth, and enjoy competitive benefits.

Department - JobBoardly X Webflow Template
The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 8, 2025

The Senior Director of Global Learning & Development Shared Services will lead a dynamic team responsible for delivering innovative, data-driven learning, creative services, quality assurance, and communication services. This role is pivotal in simplifying complexity, fostering growth, and driving success globally.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 10+ years’ experience in a senior leadership role within a learning and development function.
  • 10+ years’ experience in Learning and Development, with a clear career progression in roles focused on instructional design, curriculum development, training delivery, or learning strategy within a corporate or enterprise environment.
  • Bachelor’s degree in Instructional Design, Education Technology, Cognitive Science, I/O Psychology or related field.
  • Excellent communication, collaboration and interpersonal skills.
  • Ability to lead and inspire a diverse team.
  • Experience analyzing data to measure learning effectiveness, identify gaps, and drive continuous improvement.
  • Expertise in process improvement methodologies (e.g. Lean, Six Sigma).
  • Knowledge of learning management systems and instructional design principles.
  • Vendor Management.

Benefits

  • Competitive salary and benefits
  • Opportunity to work with a global market leader
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities
  • Diverse and inclusive workplace

Requirements Summary

10+ years’ experience in Learning and Development, with a clear career progression, and a Bachelor’s degree in Instructional Design, Education Technology, Cognitive Science, I/O Psychology or related field