Senior End User Service Specialist

The Senior End User Service Specialist provides comprehensive end user service support to internal customers, addressing technical issues and improving user experience. This role requires strong technical skills, excellent customer service, and collaboration with IT and Security teams.

Requirements

• High School Diploma required
• Degree in Technical Field preferred
• 4+ years experience in a technical or related field
• Experience with ITSM tools like ServiceNow
• Experience and knowledge of networking protocols and configurations (wired and wireless)
• Experience in managing user accounts, including permissions and security settings
• Experience supporting enterprise-grade endpoint hardware as well as smart phones including iPhone, and Android models
• ITIL, CompTIA+, Microsoft, HDI Certification Preferred

Benefits

• Excellent customer service skills
• Strong team collaboration skills
• Proficient relationship, conflict management, and communication skills
• Excellent problem-solving abilities
• Capacity to handle multiple tasks simultaneously
• Proactive and punctual with efficient multitasking capabilities
• Solid planning and organizational skills
• Solid knowledge of basic IT security practices and protocols
• Commitment to a training and development plan
• Proficiency in remote troubleshooting and support tools such as TeamViewer
• Proficiency in managing and troubleshooting different operating systems (e.g., Windows, macOS, Linux)