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WPP
Senior Incidence Manager, Americas
Join WPP as a Senior Incident Manager in Sao Paulo. Lead critical incident resolution, ensure IT service reliability, and enjoy a dynamic work culture.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 29, 2025
Senior Incident Manager will lead the resolution of critical incidents and ensure the stability and reliability of IT services.
Requirements
- Strong knowledge of ITIL frameworks, especially Incident, Problem, and Change Management.
- Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.
- Familiarity with monitoring and alerting tools (e.g., Splunk, Dynatrace, Nagios, PagerDuty).
Benefits
- Passionate, inspired people – We promote a culture of people that do extraordinary work.
- Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
- Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.
Requirements Summary
Strong knowledge of ITIL frameworks, experience with ITSM tools, and familiarity with monitoring and alerting tools
