Senior Incidence Manager APAC​

The Senior Incident Manager will lead the resolution of critical incidents and ensure the stability and reliability of IT services. The role involves managing high-severity incidents, collaborating with cross-functional teams, and driving process improvements to minimize downtime and enhance customer satisfaction.

Requirements

• Strong knowledge of ITIL frameworks, especially Incident, Problem, and Change Management.
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.
• Familiarity with monitoring and alerting tools (e.g., Splunk, Dynatrace, Nagios, PagerDuty).

Benefits

• Passionate, inspired people – We promote a culture of people that do extraordinary work.
• Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
• Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.