SailPoint

Senior Incident Commander

Join SailPoint as a Senior Incident Commander to lead incident response for our Identity Security Cloud. Requires 5+ years in production ops and AWS experience.

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Senior
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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Incident Management
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IT Operations Management
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DevOps
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Security Incident Response

Job description

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Posted on:
 
February 7, 2025

We are seeking a Senior Incident Commander to join our Infrastructure and Platform Services team, servicing our Identity Security Cloud platform. The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

Requirements

  • 5+ years experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider
  • 3 to 5 years experience leading incident response efforts
  • Experience with ticketing systems like Jira, Remedy, or ServiceNow
  • Experience with cloud infrastructure environments, preferably AWS
  • Experience with containerization technology, preferably Docker
  • Experience leading RCA (Root Cause Analysis) / Post Mortems
  • Experience with Java applications and related J2EE technology stack
  • Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
  • Experience working with tools like Grafana, Splunk, Prometheus, and Confluence
  • Experience using scripting languages (Ruby, Python, etc), configuration management tools (Chef, Puppet, etc) and command execution frameworks
  • Strong understanding of system and networking concepts and troubleshooting techniques
  • Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
  • Ability to operate in an agile, entrepreneurial start-up environment.
  • Great communication skills – C1 or better English fluency
  • Bachelor's degree in Computer Science or other technical discipline, or equivalent experience, preferred not required

Requirements Summary

5+ years experience in 24x7 production operations, 3 to 5 years experience leading incident response efforts, and experience with cloud infrastructure environments, preferably AWS