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HKBU
Senior Information Technology Officer (Customer Services/User Support Unit) [Role: ITSM]
Join HKBU as a Senior IT Officer (ITSM) to enhance IT services using ServiceNow. Requires IT degree, 5+ years experience, and ITIL knowledge.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 19, 2025
The Senior Information Technology Officer (Customer Services/User Support Unit) provides first-line support to the University community for IT services, with responsibilities including implementing ITSM projects, conducting CAB meetings, creating training materials, and collaborating with IT teams to resolve incidents and improve service performance.
Requirements
- Bachelor's degree in information technology, computer science or related discipline
- At least 5 years or above of relevant work experience
- Experience in the administration of ServiceNow and knowledge of ITIL processes and best practices
- Excellent problem-solving skills with a technology-driven and analytical mindset
- Good written and verbal communication skills with the ability to work under pressure
Requirements Summary
Bachelor's degree in IT or related field, 5+ years experience, ITIL process knowledge, excellent problem-solving skills
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