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Invenergy
Senior ITSM Analyst (ServiceNow)
Join Invenergy as a Senior ITSM Analyst in Chicago. Leverage ServiceNow ITSM skills to enhance IT service delivery. Requires 5+ years in Problem Management and ITIL knowledge. Benefits include medical insurance, 401k, and PTO.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 25, 2025
As a Senior ITSM Analyst, you will be responsible for achieving effectiveness and efficiency in the delivery, support, and improvement of ITSM across the enterprise. The ideal candidate will be a service-oriented self-starter and strong collaborator with a good blend of technical and soft skills.
Requirements
- 5+ years of relevant professional experience in ITSM focused on Problem Management.
- ITIL knowledge (at least Foundation V3 or V4).
- Demonstrated experience using and leveraging ServiceNow ITSM (Incident, Problem, Change, and Request Management) products.
- A solid understanding of all aspects of ITSM with practical experience designing, implementing, and supporting ITIL improvements.
Benefits
- Medical, dental and vision insurance
- 401k
- Paid time off
Requirements Summary
A Bachelor’s Degree in Information Technology or a related discipline, or equivalent work experience. ITIL knowledge. Demonstrated experience using and leveraging ServiceNow ITSM products
Apply now
Chicago
|
Illinois
United States
Senior
In-Person
Full Time
85000-115000 USD/year