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Axel Springer News Media National
Senior ITSM Process Owner (m/f/d)
Join Axel Springer News Media in Berlin as a Senior ITSM Process Owner. Lead ITSM processes, requiring ITIL expertise. Enjoy flexible hours, free food, and growth opportunities.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 18, 2025
We are looking for a Senior ITSM Process Owner to manage and further develop our ITSM service processes. You will work closely with our IT departments and stakeholders to ensure efficient and effective implementation of processes.
Requirements
- Experience in ITSM Process Owner role
- Completed study in (business-)informatics or comparable qualification
- In-depth knowledge in IT service management, especially in ITIL frameworks and ITSM tools such as ServiceNow
Benefits
- Value-oriented working environment
- Professional and personal further development focus
- Free food offer
- Flexible working hours
- Possibility of working partly mobile
- Extensive onboarding in all our processes
- Latest technical standard and own hardware (company mobile and laptop)
- Modern office in the center of Berlin
Requirements Summary
Experience in ITSM Process Owner role, completed study in (business-)informatics or comparable qualification, in-depth knowledge in IT service management, especially in ITIL frameworks and ITSM tools such as ServiceNow
