Senior Manager, Expert Services

The Senior Manager, Expert Services will oversee the delivery of implementation projects, provide guidance to customer outcomes engagement management staff, and ensure adherence to the Global Services Delivery Framework. The role requires strong collaboration with various teams, high ability to resolve delivery challenges, and management of revenue, cost, and margin.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years of leadership experience in a professional services organization
• 10+ years of consulting experience for complex, global organizations
• Experience in leading and mentoring a team of twenty or more employees
• Experience designing and developing service capabilities and developing and running service portfolios
• Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations

Benefits

• Flexible work arrangement
• Opportunity to work with a global market leader
• Comprehensive benefits package
• Professional development opportunities
• Diverse and inclusive work environment