Senior Manager, Expert Services

As a Senior Manager, Expert Services, you will provide day-to-day guidance to Customer Outcomes engagement management staff, ensure timely and high-quality delivery of implementation projects, and collaborate with various teams to achieve outstanding customer delivery. You will also serve as a mentor to team members, provide direction and leadership, and conduct performance reviews. The role requires experience in leveraging AI, leading and mentoring a team, and designing and developing service capabilities.

Requirements

• 5+ years of leadership experience in a professional services organization
• 10+ years of consulting experience for complex, global organizations
• Experience in leading and mentoring a team of twenty or more employees
• Experience designing and developing service capabilities and developing and running service portfolios
• Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations
• Experience working with service channel organizations and their partners
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions
• Highly motivated, driven and passionate about the intersection of technology and business challenges
• Dedication and commitment to customer success
• A determination to make things better each day
• Strong people development, including coaching and mentoring for management, business and technical roles
• Ability to learn, understand and maintain knowledge of complex technical solutions and ability to present these concepts in a comprehensive and concise manner
• Ability to interface and develop relationships with other ServiceNow departments
• Excellent oral, listening and written communication skills
• Initiative - Proactive, self-motivated, and self-directed

Benefits

• Full-time employment
• Remote work option
• Flexible work schedule
• Opportunity to work with a global market leader
• Competitive salary and benefits package
• Opportunity to work on complex, global projects
• Collaborative and dynamic work environment