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RBGlobal
Senior Manager, IT Service Delivery
Join RBGlobal in Illinois City as a Senior Manager, IT Service Delivery. Lead IT service delivery, optimize end-user support, and enjoy great benefits!
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 6, 2024
The Senior Manager, IT Service Delivery, is a proactive hands-on leader responsible for ensuring the effective delivery of IT services, workplace productivity technologies, and end user support across RB Global.
Requirements
- IT Service Management (ITSM) experience
- Leadership experience
- ITIL best practices knowledge
- ServiceNow capabilities knowledge
- Collaboration with key stakeholders
- 24x7x365 monitoring experience
- Disaster recovery planning experience
- Change management practices knowledge
- Stakeholder relationship management
- Risk management for IT services
- IT process improvements and automation
- Self-service tools and workflows streamlining
- End-user technology services optimization
- Mobile device management
- End-user hardware configuration standards and refresh cycles
Benefits
- Health, Dental, and Vision benefits
- 401(k) and 401(k) matching
- Employee Assistance Program (EAP)
- Vacation and holiday time off
- Paid time off for family emergencies
- Employee recognition and reward programs
- Professional development opportunities
Requirements Summary
ITIL best practices knowledge, ServiceNow capabilities knowledge, 24x7x365 monitoring experience
