ServiceNow

Senior Manager, Renewals Subscription Analytics

Join ServiceNow in Waltham, MA as a Senior Manager, Renewals Subscription Analytics. Lead a team, optimize processes, and leverage AI. 7+ years in renewals required.

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 6, 2025

We are seeking a strategic and results-driven Senior Manager of Renewals Subscription Analytics to lead a team of Renewals Subscription Analysts. The ideal candidate will excel in stakeholder management, team development, and continuous process optimization.

Requirements

  • 7+ years of experience in renewals operations, SaaS contract management, licensing validation, or subscription analytics
  • 3+ years of people management experience, leading high-performing, cross-functional teams in an enterprise software environment
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Deep understanding of SaaS subscription models, licensing validation frameworks, and entitlement management
  • Proficiency in CRM platforms, BI tools for usage analysis, and reporting

Benefits

  • Flexible and inclusive work environment
  • Equal opportunity employer
  • Accommodations for candidates with disabilities
  • Export control regulations compliance

Requirements Summary

7+ years of experience in renewals operations, SaaS contract management, and subscription analytics, as well as 3+ years of people management experience and proficiency in CRM platforms and BI tools