ServiceNow

Senior Manager, Support Account Services Management - Federal

Join ServiceNow as a Senior Manager, Support Account Services Management in Washington, DC. Lead a team, enhance processes, and leverage AI in high-tech environments. Competitive pay and benefits included.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 10, 2025

The Senior Manager, Support Account Services Management - Federal will lead efforts to develop and build a Support Account Management Team, and guide team members to achieve their highest levels of performance. The role involves refining Support Account Management interactions and processes, leading by example to cultivate a culture of teamwork and collaboration, and continuing to build relationships with various internal teams.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Management and Contributor experience in high technology, enterprise and commercial account environments
  • A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes

Benefits

  • Base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits
  • Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

Requirements Summary

Manage AI integration, have experience in high-tech account environments, and have a successful management track record