Senior Platform Support Specialist

Make an impact with NTT DATA by joining as a Senior Platform Support Specialist. The role involves providing technical support for enterprise-wide business processes, managing incidents, and working with multiple teams to achieve business agreements with customers.

Requirements

• 3+ years of L3 engineer experience.
• Strong written and verbal communication skills (English).
• Ability to manage own time and priority of workloads.
• Experience working across multiple teams for effective implementation.
• Ability to engage with a variety of internal and external stakeholders.
• Solid interpersonal skills and the ability to build solid working relationships.
• Thorough knowledge of identity administration and expertise in solving complex issues.
• Mapping projects involve various enterprise open-source and native application servers, databases, networks, and operating systems.
• Validate discovery results and troubleshooting as required.
• Assist with Service Mapping And Implementing Processes and Best Practices.
• Candidates experienced and well-versed in ITSM and IT infrastructure (security, server, and network) will be a great fit.
• Experience DevOps metrology and related technologies.
• The candidate will have knowledge and experience of Enterprise Message Routing.
• Experience working with the following systems/applications;
• Kubernetes
• Helm
• Lens
• Argo CD
• Mongo DB
• SQL and No SQL Scripting experience or qualification
• Infrastructure as software e.g.Terraform and Ansible
• Kubernetes and container orchestration
• Microsoft Azure Experience
• Rabbit MQ
• Git
• Postman
• API's and various integration and data exchange technologies
• XML/JSON
• Good to have:
• Experience implementing systems using the Agile/Scrum methodology.
• Good working knowledge of current open-source cloud-native applications
• Good knowledge of Microsoft Azure and it various components
• Good networking knowledge
• Deep understanding of cloud-native applications and systems, including microservices
• Experience with Java / Phyton scripting
• ServiceNow troubleshooting and debugging skills are advantageous but not required.
• Apache Kafka – Basic administrator
• LogicMonitor
• Grokstream
• Elastic / Graylog
• SnapLogic
• Academic Qualifications and Certifications:
• A bachelor's degree in information technology, Computer Science, or equivalent is required.
• Working knowledge of ITIL processes.
• ITIL v4 Foundation or higher certification preferred.
• Any certification/qualification/experience with the application listed under reequipments.
• Required Experience:
• Familiar with identity-related regulatory and industry compliance requirements across geographies
• Good experience with multiple infrastructure solutions
• Solid experience working in an IT service environment.
• Experience working in a multi-team environment across multiple geographies and time zones

Benefits

• Equal Opportunity Employer
• Global culture that embraces diversity.
• Committed to providing an environment free of unfair discrimination and harassment.
• No discrimination based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.