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ServiceNow
Senior Practice Manager - Expert Services
Join ServiceNow as a Senior Practice Manager in Austin, TX. Lead a team, drive customer success, and leverage AI. 5+ years in leadership and consulting required.
The Mothership
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
Customer Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 19, 2025
As a Senior Practice Manager - Expert Services, you will build and lead a team of Business and Technical Consultants responsible for delivering high-quality work related to Customer Service. You will provide technical leadership, hire and manage experts, support sales teams, and partner with internal teams to achieve customer outcomes.
Requirements
- 5+ years of leadership experience in a professional services organization
- 5+ years of consulting experience for complex, global organizations
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
- Up to 50% travel annually
- Industry certifications such as ServiceNow CIS-CSM, Salesforce Service Cloud are a plus
- We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths
Requirements Summary
5+ years of leadership experience, 5+ years of consulting experience, AI integration experience
