Senior Problem, Incident and Event Management Engineer

The Senior Problem, Incident, and Event Management Engineer leads technical support teams in restoring services during periods of disruption or outages across key technology platforms and applications. The engineer plays a crucial role in managing critical incidents across all IT domains, ensuring swift and effective resolution.

Requirements

• Nontraditional Work Schedule
• Ability to work third shift or similar within an Eastern Time zone framework (night shift).
• Availability to work weekends and select holidays, including January 1st.
• Participation in an on-call shift rotation.
• Experience
• 3-5 years of Major Incident Management experience.
• Strong background in IT Service Management (ITSM) practices, including Incident, Problem, and Change Management.
• High-level understanding of network, cloud, and application support technologies.
• In depth knowledge of ServiceNow and other industry-standard ITSM applications.
• Familiarity with on-call paging solutions such as PagerDuty
• Proficiency in Microsoft Office Suite and other collaborative tools.
• Communication Skills
• Exceptional verbal and written communication abilities.
• Proven capability to produce clear and comprehensive written reports.
• Proven ability to work effectively with cross-functional IT teams and external partners.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities