Senior Process Engineer

Seeking a skilled and detail-oriented Process Engineer to join our IT Service Management team, analyzing, designing, and optimizing processes within the IT service management framework.

Requirements

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 12+ years of experience; Masters and 10+ years of experience; an additional four years of experience may be considered in lieu of degree.
• Strong knowledge of ITIL principles, practices, and frameworks.
• Experience in process mapping, documentation, and process optimization.
• Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, etc.) is a plus.
• Excellent analytical and problem-solving skills.
• Strong communication skills with the ability to interact effectively with technical and non-technical teams.
• Experience in process automation and workflow tools.
• Project management experience is a plus.
• ITIL Foundation certification (preferred).
• Other relevant certifications in process engineering or ITSM are a plus.

Benefits

• Target Salary Range $135,000 - $216,000.