Five9

Senior Product Manager, CRM Integration Adapters

Join Five9 as a Senior Product Manager in San Ramon, CA, managing CRM integration adapters. Requires 5+ years in product management and CCaaS experience. Great benefits!

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Customer Service Management
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Integration Hub
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
December 19, 2024

Five9 is seeking a Senior Product Manager for CRM Integrations. The role involves managing a portfolio of integration adapters for CRM & CSM vendors, aligning with Five9 product strategy and executing on objectives.

Requirements

  • 5+ years in cloud software product management
  • 2 years experience in Contact Center-as-a-Service (CCaaS)
  • Knowledge and experience of working and integrating with CRM/CSM vendors such as Salesforce, ServiceNow, Microsoft, Zendesk, Oracle
  • Proven track record of delivering innovative software solutions to market
  • Experience of building applications to run on public cloud platforms (e.g. GCP, AWS)
  • Proven ability to collaborate cross-organization, up and down management levels, with globally distributed office locations, in both Five9, and partner organizations

Benefits

  • Health, dental, and vision coverage
  • Short & Long-Term Disability
  • Basic Life Insurance
  • 401k saving plan with employer matching
  • Employee discounts
  • Generous employee stock purchase plan
  • Paid Time Off
  • Company paid holidays
  • Annual paid volunteer hours
  • 12 weeks paid parental leave

Requirements Summary

5+ years in cloud software product management, 2 years experience in CCaaS, knowledge of CRM/CSM vendors