ServiceNow

Senior Product Marketing Manager, Customer Excellence

Join ServiceNow in Chicago as a Senior Product Marketing Manager, focusing on customer excellence. Drive retention, craft messaging, and enjoy competitive benefits.

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 26, 2025

ServiceNow is seeking a Senior Product Marketing Manager, Customer Excellence to craft compelling messages and celebrate ServiceNow's commitment to customer success. The role involves working closely with sales, services, and marketing teams to develop a unified story across marketing and sales channels.

Requirements

  • Experience in enterprise B2B marketing
  • Excellent communication and messaging skills
  • Strong understanding and interest in driving retention and building an enduring relationship with ServiceNow customers

Benefits

  • Base pay of 140,000 - 245,200
  • Equity (when applicable)
  • Variable/incentive compensation
  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

12+ years of overall relevant experience, 7+ years of product or customer marketing/management focus, 4 years of experience in enterprise software platforms