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SimCorp - Internal
Senior Service Delivery Consultant (Service Desk AX)
Join SimCorp in Manila as a Senior Service Delivery Consultant (Service Desk AX). Deliver top-notch client support, requiring a Finance or IT degree and client-facing experience. Enjoy a hybrid work environment and competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
Sales
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 10, 2025
Senior Service Delivery Consultant (Service Desk AX) for Axioma Risk, a Multi Asset Class, Software as a Service (SaaS) platform, with responsibility for delivering high-quality support to clients, assisting with operational issues, and escalating enquiries to the Customer Support Consultant team.
Requirements
- Either a Finance or Computer Science/IT degree is needed
- Prior experience in Finance or Computer Science/IT is preferred
- Prior experience in a client-facing role from customer/technical/application support
- Experience in Salesforce ticketing system (ServiceNow, Jira, or any ITSM tool) and applications like Citrix, Azure, and Databases (Oracle, SQL)
- Experience with coding languages like Python or Web APIs (leveraging JSON)
- Very good written and verbal communication skills in English
- Flexibility to work on duty on weekends or public holidays
- Flexibility to work shifts spanning a 24 hour support schedule
Benefits
- Learning and development opportunities
- Inclusive and empowering environment
- Great Place To Work certification
- WealthTech100 company
- Hybrid working arrangement
- Competitive salary
- Benefits and perks
Requirements Summary
Degree in Finance or Computer Science/IT, experience in client-facing role, and knowledge of Salesforce ticketing system and applications
