Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to drive and facilitate continuous service improvements across Thomson Reuters. The role involves contributing to targeted Service Improvement Plans, product design, and development of the TR Service Dashboards, and identifying service improvement opportunities with stakeholders.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog)
• Strong communication and collaboration skills
• Strong analytical and problem-solving skills
• Proven ability to learn and apply new technologies

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Flex My Way: a set of supportive workplace policies to manage personal and professional responsibilities
• Work from anywhere for up to 8 weeks per year
• Hybrid model
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives