Senior Service Improvement Analyst

The Service Management – Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model