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Thomson Reuters
Senior Service Improvement Analyst
Join Thomson Reuters in Bangalore as a Senior Service Improvement Analyst. Leverage ServiceNow for continuous service enhancements. ITIL preferred. Flexible work model and career growth opportunities.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 18, 2025
The Service Management – Performance Management team at Thomson Reuters is seeking a Senior Service Improvement Analyst to join their team. The successful candidate will be a key contributor in driving and facilitating continuous service improvements across the organization.
Requirements
- Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field
- Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog)
- Strong communication and collaboration skills
- Strong analytical and problem-solving skills
- Proven ability to learn and apply new technologies
- ITIL Certification preferred
- 4+ year university degree preferred
- Development experience preferred
- Strong IT Service Management and standards experience preferred
Benefits
- Flexible hybrid work model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
- Social Impact: Make an impact in your community with our Social Impact Institute
Requirements Summary
4+ years of experience in enterprise problem management, application support management, or related field, with experience in case management tools, data visualization tools, and cloud services
