Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to join their team. The role involves contributing to targeted Service Improvement Plans, product design and development, and process and technical capabilities to enhance service improvement opportunities. The ideal candidate has experience in enterprise problem management, application support management, or related field, and strong communication and collaboration skills.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact