Senior Service Improvement Analyst

The Senior Service Improvement Analyst will drive and facilitate continuous service improvements across Thomson Reuters, collaborating with Service Management leadership, Enterprise Problem Management, and Service Providers. The role involves identifying and reviewing service improvement opportunities, building knowledge of TR products and services, and strengthening partnerships and cross-team collaboration.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Work from anywhere for up to 8 weeks per year
• Hybrid model
• Two paid volunteer days off annually