Senior ServiceNow Developer

DXC Technology is seeking a Senior ServiceNow Developer to guide organizations through their ServiceNow journey, designing, implementing, and optimizing ServiceNow solutions to address specific business needs.

Requirements

• Proven experience as a ServiceNow Developer with at least 5 years software development experience
• Strong development skills in the areas of ITSM/ITOM
• Experience in setting up and managing out of the box applications
• Proven experience of ServiceNow system administration
• Ability to demonstrate experience with determining the best possible solution
• Excellent problem solving and analytics skills, with proven experience of requirements gathering and translating requirements into technical deliveries
• Demonstrate excellent communication skills and be confident presenting ideas and designs to different stakeholder levels
• Experience & Competency: 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices
• Experience in Observability a plus
• Experience in configuring ServiceNow workflows and forms
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus
• Configure the ServiceNow platform to meet the organization's ITOM requirements
• Design and implement workflows, forms, and automation scripts to optimize ITOM processes
• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally
• Discovery, Service Mapping, Event Management: Discover devices and applications across various network segments to ensure data quality of CMDB
• Build Service Maps to drive service-aware operations and gain visibility into relationships between applications, IT components, and cloud services
• Implement Event Management solutions to improve service availability, provide root cause analysis, and automated remediation
• Conduct requirements analysis for development of new features, components and enhancements to existing components
• Conduct or participate in design discussions, design/code walkthrough meetings
• Design, develop, review, test, deploy and support out of the box solutions in the platform
• Ensure compliance to customers security best practices and coding standards
• Ensure compliance to customers reference architecture and requirement/design artefacts
• Ensure compliance to customers development and release methodologies (CM/CI/CD)
• Navigate and adapt to various environments providing support for and working closely with customers
• Contribute to production work including deployments and incident and problem management
• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers
• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow
• Establish and maintain data integrations to ensure accuracy and consistency
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management
• Ensure the organization is prepared for audits and regulatory inspections
• Stay informed about industry best practices and evolving regulatory requirements
• Propose and implement improvements to ITOM processes and ServiceNow configurations