Senior ServiceNow ITOM Consultant (m/w/d)

Your Role

You are... a ServiceNow ITOM professional who enjoys optimizing the basis of IT infrastructure of larger companies using ServiceNow and who is able to understand customer requirements and advise customer experts at eye level to find the best solution.

In addition, you see a successful project implementation (result, time, and quality) as your mission and love to coordinate and delegate tasks as well as act as a liaison between the contracting party and the project team.

Your Tasks

• Analysis and evaluation of customer requirements from the financial sector and regulated markets
• Development of optimized operation processes based on ServiceNow ITOM
• Development of a future-proof CMDB strategy for our customers based on ServiceNow CSDM
• Conducting training and workshops
• Steering and internal communication regarding the technical implementation of customer requirements to exccon Technical Consultants
• Steering and coordination of sub-projects regarding quality and cost-effective implementation
• Development and presentation of project results for customers
• Supporting sales in calculating and drafting offers
• Presales tasks in presenting ITOM workflows to customers
• Professional and technical advice and support of customers regarding ServiceNow

Your Profile

You bring extensive experience with ServiceNow, especially in the area of ITOM (CSDM, Service Mapping)

Industry knowledge in the area of financial services, insurance, or authorities is desirable.

Implementation of ServiceNow projects is familiar to you

You know large data centers and complex heterogeneous infrastructures and are aware of their challenges

You convince with your charismatic, communicative personality, your empathetic, constructive, and solution-oriented approach, and are thus a competent point of contact and sparring partner.

You fascinate us with a high level of self-initiative, your structured work style, and your creative potential.

You look beyond the horizon and recognize opportunities for further projects in the customer environment

Your Education & Experience

Successfully completed technical study in computer science, business informatics, or economics or a comparable solid education

Long-standing experience in the consulting context and corresponding professional experience as a consultant for large projects in the ITOM environment

Fundamental understanding of CMDB concepts, heterogeneous IT infrastructures, and various IT basic components

Proven successes in consulting and implementing ServiceNow solutions, ideally in similar projects at financial institutions.

Experiences with providing and customizing IT enterprise software (preferably ServiceNow), as well as Microsoft Office products are also advantageous

What We Offer

Come further, look beyond the professional horizon, and discover exciting development opportunities.

Experience the difference with very flat hierarchies and get to know the respect and appreciation of your colleagues

Find the balance: Profit from our mix of flexible working hours and flexible working locations (including home office) of a healthy work-life balance

Feel taken care of with our occupational pension scheme

Enjoy the possibility of acquiring a company bike or car

Live with us the fun at regular team events

Are You Ready?

Are you ready for the change to a company where you can enjoy flat hierarchies and at the same time work in medium and large customer situations, then apply now through the following contact form or send us your comprehensive application documents to exccon-jobs@m.personio.de. We look forward to getting to know you.