Placements.io

Senior Solutions Consultant

Join Placements.io as a Senior Solutions Consultant in New York. Leverage your 2+ years of SaaS experience to drive client success with competitive benefits.

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Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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DevOps
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Problem Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Service Provider
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
February 4, 2025

We are looking for a Senior Solutions Consultant to collaborate with our clients' business and technology stakeholders to implement solutions that enable their success on the Placements platform. As a Solutions Consultant, you will be responsible for providing consultative recommendations on how to best use and configure the Placements platform, working with internal teams to ensure customer success, and serving as a customer advocate with our product team.

Requirements

  • Excellent written and verbal communication skills
  • The ability to understand and present complex technical capabilities and solutions to technical and non-technical audiences
  • Strong business processes, process documentation, and process improvement skills
  • 2+ years of recent Hands-on Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst experience is required
  • Growth stage SaaS experience, management consulting, or technical consulting experience is preferred
  • Strong experience working with client and stakeholders during full cycle SaaS implementations
  • Enterprise implementation experience in aspects of the implementation lifecycle including: Requirements Gathering and Documentation, Solution Design, Product Configuration, Data Import/Export, Testing, and Training
  • Ability to creatively find product solutions to solve client requirements
  • Demonstrated experience in systems implementation rollouts across cross-functional groups
  • Ideally the candidate will have admin level experience in 1 or more system, such as Salesforce.com, Dynamics CRM, Zendesk, Intercom, Workato, ServiceNow, Tray.io, Netsuite, Workday, Oracle or any Ad Servers (e.g. GAM, Freewheel, Xandr, etc)
  • SQL, Data Management, Data Mapping experience preferred
  • Bonus: Python experience
  • Bonus: Experience in Ad Tech space is a plus.

Benefits

  • Competitive salary
  • Early-stage stock options
  • Open PTO
  • 401k match
  • Company paid medical, dental, vision, and life insurance
  • Regular company lunches and happy hours
  • Gym membership reimbursement
  • Cell phone reimbursement

Requirements Summary

2+ years of experience in Professional Services, Enterprise Product Implementation, Technical Business Analyst, Revenue Operations, Sales Operations, or Data Analyst, and strong business processes, process documentation, and process improvement skills