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Nagarro
Senior Staff Engineer - ServiceNow ITSM
Join Nagarro as a Senior Staff Engineer - ServiceNow ITSM. Lead ITSM processes, manage ServiceNow, and collaborate with stakeholders. 5+ years in ITSM required.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 25, 2025
Plan Service Delivery workflows, lead design and implementation of ITSM processes, and manage the ServiceNow platform. Collaborate with stakeholders to define business requirements and develop training programs.
Requirements
- 5+ years of experience in IT Service Management
- 5+ years of hands-on experience with ServiceNow
- Bachelor's degree in information technology, Computer Science, or a related field
- Advanced degree preferred
- Strong understanding of ITIL frameworks and their application within an ITSM context
- Excellent communication and interpersonal skills
- Leadership experience with a demonstrated ability to lead and mentor a team
Requirements Summary
Bachelor's degree, 5+ years of IT experience, strong understanding of ITIL frameworks
