Nagarro

Senior Staff Engineer, ServiceNow

Join Nagarro as a Senior Staff Engineer, ServiceNow. Leverage 10+ years of experience in ITSM and integrations. Enjoy a dynamic work culture and growth opportunities.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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IT Asset Management
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IT Service Management
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Integration Hub
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Service Portal
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Strategic Portfolio Management
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Virtual Agent
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Software Asset Management
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Hardware Asset Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
October 15, 2024

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

  • Total experience 10+ years
  • Strong working experience in technical specification and implementation of the ServiceNow with specializing in Service Portal, Service Portal, ITSM, Integrations and ServiceNow SPM
  • Strong experience in ITAM, HAM Pro, SAM pro or GRCor HRSD
  • Hands-on experience in ServiceNow integrations with third-party systems.
  • Strong understanding of ITIL principles
  • Strong Understanding of business needs and the needs to standardize processes and accommodate into the design.
  • Develops the technical solutions, implements them and performs the component Integration Tests.
  • Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
  • Ability to explore and grasp new technologies.
  • Proficient in communicating and driving technology solutions that support business objectives
  • Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problem-solving and prioritization skills .
  • Mentoring your team members in projects and helping them keep up with new technologies.

RESPONSIBILITIES:

  • Writing and reviewing great quality configuration.
  • Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
  • Mapping decisions with requirements and be able to translate the same to developers
  • Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
  • Defining guidelines and benchmarks for NFR considerations during project implementation
  • Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
  • Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
  • Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
  • Understanding and relating technology integration scenarios and applying these learnings in projects

Qualifications

Bachelor's or Master's degree in computer science, Information Technology, or a related field.

Requirements Summary

10+ years of experience, Bachelor's or Master's degree in computer science, ITIL principles