ServiceNow

Senior Staff Machine Learning Engineer

Join ServiceNow in Hyderabad as a Senior Staff Machine Learning Engineer. Drive AI solutions, requiring 12+ years in complex applications and conversational AI. Flexible work and equal opportunity benefits.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Predictive Intelligence
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Service Portal
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
January 21, 2025

We are looking for a talented AL/ML Engineer to drive our next generation AI based solutions. The successful candidate will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services.

Requirements

  • 12+ years of experience in architecting and implementing complex applications.
  • Specialised in developing enterprise-scale conversational AI platforms and advanced natural language processing solutions.
  • Experience in developing LLM-powered applications with modern frameworks and APIs (Langchain, CrewAI, OpenAI /Anthropic APIs etc). And strong analytical mindset with experience evaluating model performance, and optimising inference costs.
  • Deep competence in prompt engineering, fine-tuning, and optimising LLM performance. Hands-on expertise with leading models such as GPT, Claude, and open-source alternatives.
  • Proven ability to transform complex LLM concepts into commercial value while communicating effectively with stakeholders at all levels.
  • Experience in classical Machine Learning and Deep Learning.
  • Ability to work with Senior Architects, Leaders and other BUs to drive a technical solution.

Benefits

  • We approach our distributed world of work with flexibility and trust.
  • Equal Opportunity Employer.
  • Accommodations.
  • Export Control Regulations.

Requirements Summary

12+ years of experience in complex applications, developing conversational AI platforms, and analytical mindset