Senior Staff Reliability Engineer

Join ServiceNow as a Senior Staff Reliability Engineer and drive successful closure of complex technical issues via collaboration with cross functional teams. Ideal candidates will be seasoned Customer Support rockstars with significant experience of working with high profile clients.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in Performance Tuning web-based applications and troubleshooting the technology stack from the front-end to back-end.
• Be able to interpret technical data, identify trends and resolve system bottlenecks.
• Have a relentless focus on customer service alongside deep technical expertise.
• Have excellent customer-facing and presentation skills.
• Have a passion for learning and sharing knowledge.
• Be able to quickly establish a rapport with customers and take the role of “trusted advisor”,
• Have a proven ability to maintain a professional demeanor when handling complex user issues.
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience working with one J2EE application server e.g. Tomcat, WebLogic, WebSphere
• Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Development experience in client and server-side JavaScript or Java (or equivalent)
• Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server
• Strong SQL skills
• Fundamental TCP/IP and basic networking troubleshooting knowledge
• Knowledge of Object Oriented Design
• Experience installing, implementing, or maintaining one (or more) of the following: LDAP/Active Directory; SSO (e.g. SAML, SiteMinder)
• Email Infrastructure
• Web Services (consuming or providing) (SOAP, REST)
• Data Extraction Technologies (e.g. JDBC, ODBC)
• Any bi-directional, automated integration between two systems

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
• variable/incentive compensation