Senior Staff Technical Product Manager, Profile & Personalization

Join ServiceNow's Digital Customer Experience Group as a Senior Staff Technical Product Manager, leading the Product strategy and execution for User Profiling and Personalization. You will own the vision and roadmap for Profiling and Personalization of End users, aligning them with business goals and employee needs.

Requirements

• 12+ years of Software Product Management experience with a focus on delivering features to end users in a B2B enterprise company
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• AI product experience is highly desirable.
• Experience with User Profile management systems, Identity systems, SSO and data federation with a focus on Personalization
• Strong understanding of PII data and policies surrounding its use
• Experience in building Consumer grade experiences that are self-serve, easy to use - workflows and orchestrations
• Experience in building horizontal services and solutions that serve multiple products
• Team player attitude and willingness to work across a diverse groups of stakeholders
• Strong analytical approach, with attention to detail and excellent reporting skills
• Ability to excel in a fast-paced, dynamic environment while delivering complex products efficiently and meeting tight deadlines

Benefits

• base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs