Senior Support Account Manager (Service Delivery) - German Speaking

ServiceNow is seeking a Senior Support Account Manager to deliver world-class customer satisfaction and drive cross-functional teams to resolve customer issues. The role involves presenting to C-Level stakeholders, using industry-leading software management tools, and managing performance against service level agreements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills in English and German language (minimum B2 in German)
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Resources to help you and your loved ones be well
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Holidays
• Company-wide designated global well-being days
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs