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ServiceNow
Senior Support Quality Specialist
Join ServiceNow as a Senior Support Quality Specialist in Hyderabad. Drive quality assurance, optimize processes, and enjoy competitive salary, health insurance, and flexible work.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Reporting and Analytics
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 7, 2025
ServiceNow is seeking a Senior Support Quality Assurance Specialist to execute on the Quality assurance and monitoring strategy, optimize quality processes, and drive meaningful improvement in the overall case experience.
Requirements
- 5-7 years program/project management experience with demonstrated success enabling support experience excellence
- Strong critical thinking skills and ability to work independently
- Strong reporting and analytics skills on the ServiceNow platform with basics of data organization principles for reporting and business intelligence
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Flexible work arrangements
- Professional development opportunities
Requirements Summary
5-7 years of program/project management experience, strong critical thinking and reporting skills
