Senior Systems Analyst (Business Process Workflow & CRM)

The Senior Systems Analyst (Business Process Workflow and CRM) will contribute to efficient business processes, drive solution providers to analyse and implement business process workflows and CRM solutions, and lead projects related to deploying and enhancing BPW and CRM solutions.

Requirements

• A bachelor’s degree in information technology, computer science or a related discipline
• At least a minimum of 5 years work experience in the IT field with a minimum of 3 years' experience in implementing IT systems and related integrations
• Experience in leading technical teams and managing vendors
• Sound knowledge of programming languages such as Java, PHP, HTML, CSS, JavaScript, Node.js, Python, SQL is preferred
• Knowledge of and experience in Low Code platform customisations, preferably with experience in ServiceNow and/or leading CRM products (e.g. Salesforce/MS Dynamics/Oracle)
• Certifications of ServiceNow and/or CRM products will be an advantage
• Strong negotiation skills, technology-driven, analytical, independent, and a problem-solving leader
• Excellent written and verbal communication skills, a self-starter with strong decision-making skills and the ability to work under pressure

Benefits

• Fixed-term contract of two years with potential for re-appointment
• Commensurate salary with qualifications and experience