Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will resolve technical cases for customers, provide amazing customer support experiences, and work on process and product improvements. You will leverage AI, troubleshoot difficult technical issues, and read basic Java/JavaScript code.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• Accommodations for people with disabilities
• Export Control Regulations compliance
• Equal Opportunity Employer