Senior Technical Support Engineer

We're transforming the software industry with Technology Value Optimization solutions that enable companies to inform their IT and transform their IT. We're looking for an experienced Senior Technical Support Engineer to join our team.

Requirements

• Prior ServiceNow IT Service Management Platform experience
• Strong familiarity with ServiceNow's configuration management database (CMDB), ServiceNow Discovery, ServiceNow SAM/SAMPro
• Passionate customer orientation and dedication
• Strong analytical and problem-solving skills
• Solid interpersonal skills
• Excellent verbal, written, and listening communication skills with English
• Basic programming and scripting knowledge e.g., PowerShell
• Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
• Experience with IIS, Browser/Dev Tools, API, and REST calls
• Experience with Database skills – writing SQL queries
• Understanding of Authentication technology and services (OAuth, SSO, IDPs, SAML)

Benefits

• Employer-sponsored career development
• Flex PTO
• Flexible work arrangements
• Medical, dental, and vision insurance
• 401(k) with employer match
• Disability and life insurance
• Pre-tax flexible spending accounts
• Employee Assistance Program (EAP)
• Paid parental leave
• Maternity and paternity leave