Senior Technical Support Engineer

The Senior Technical Support Engineer is part of a global organization that guides customers through critical issues to ensure timely and effective case resolution. The role requires providing amazing customer support experiences, using skills such as building trust, showing empathy, and excellent communication to answer customer questions and resolve issues.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• base pay of $103,000 - $175,100
• equity (when applicable)
• variable/incentive compensation
• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs